Shipping Policy
Thank you for visiting and shopping at Lifted Roots Beauty Supply!
All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped!
Delivery Times
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic Shipments
Shipment method
USPS Priority Mail*
Estimated delivery time
2-5+ business days
Shipping cost
From 7.90
*Service is subject to shipping delays. Delivery times are estimates and not guaranteed. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS up to 48 hours to reflect updates on their tracking page.
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Damages and Missing Orders
If you received your order damaged or appears to be lost during shipping, always contact Lifted Roots Beauty Supply first. Do not attempt to file a claim with USPS yourself. Lifted Roots Beauty Supply will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and inner and outer packaging will be required when disclosing damage. Additional images may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Lifted Roots Beauty Supply. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
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Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good Faith Cooperation
When an insurance claim needs to be filed for a shipment, both Lifted Roots Beauty Supply and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
Returns and Exchanges
Lifted Roots Beauty Supply does not offer returns or exchanges, however if you are not satisfied with the product, we do offer a 30-day money back guarantee.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 48 hours.​
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